Reward Point Program FAQ

What is the Reward Point Program?

Our Reward Point Program is as simple as it sounds. While shopping at Loventouches you will earn Shopping Points for the money you spend.
Once earned, you’ll be able to use those points to pay for future purchases at Loventouches.

How does the Program work?

When an order is placed, the total amount of the order will be used to calculate the number of points earned. These points are added to your Shopping Points account as pending points. All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Loventouches.

Once any pending points have been approved, they will be released, and your account will be credited with the value of those points. The points are then ready for you to spend on whatever you want.

You must login to your account in order to view the status of your points.

You’ll be able to pay for your order with your points balance during the checkout process.

What are the Points values?

For every $1.00 spent at Loventouches you’ll earn 0.
For example:
          Product Cost:  $100.00
          Value of Points Earned:  $0.00

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

How do I redeem Points?

If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Loventouches.

During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

Continue the checkout procedure and on the confirmation page you’ll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated, and the points used deducted from your balance.

Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other than points.

What are the minimum Points required?

Currently, no minimum balance is required to redeem your points. Please note, you’ll still have to select another payment method if there isn’t enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

What is the minimum purchase amount required ?

Currently, no minimum purchase amount is required to redeem your points.

We strongly advise you to check this page often as we may make changes to this policy.

What are the maximum Points redemptions allowed per order?

A maximum of 200 points ($200.00) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.

Will I earn points for shipping fees?

No. When calculating the number of points earned, the shipping fees are excluded.

Will I earn points for tax fees?

No. When calculating the amount of points earned, the taxes are excluded.

Will I earn points for discounted products?

No. When calculating the amount of points earned, all items which have been discounted are excluded.

Will I earn points when purchases paid with points?

Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other than points.

Earning Referral Points

“Word-of-mouth” advertising is the most powerful form of advertising there is.

Referral Points is based on the idea that we should both benefit from your referrals. When a referred friend places an order, during the checkout process on the same page that you select a payment method there will be a box to enter a Referral code. Your Referral code is your registered email address with us.

When we receive your referred friend’s completed and approved order, we will reward your Points account with 100 points. The more first-time orders we receive from your referrals, the more reward points you will receive.

Earning Points while writing a product review.

Sharing your product reviews will assist us to continually improve our offers and service to you as well as help others to choose the right products.

We would like to thank you for the positive review that you gave us, therefore for every quality review, we will reward your Points account with $50.00 worth of points.

Your Review must meet all of the following conditions:

  • Your review must be original.
  • Reviews must be focused and concise on the product under review.
  • Reviews should not duplicate content already published.
  • Be truthful and objective.
  • Reviews should not include posts that have spam, commercial or advertising content or links.
  • Reviews should not abuse, harass, or threaten another’s personal safety.

Loventouches reserves the right to refuse or remove any review that does not comply with the above conditions.

Loventouches staff reserves the right to correct misspelled words and grammatical errors.

Loventouches is not responsible or liable in any way for ratings and reviews posted by its customers.

Products Restrictions

Currently, only items in the following categories and their corresponding sub-categories can be purchased using your points balance.

  • Guinot Bath & Body Products
  • Guinot Skincare Products
  • Guinot Suncare

We strongly advise you to check this page often as we may make changes to this policy.

Restrictions for products on sale

Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Conditions of Use
  • Shopping Points are only available to registered Loventouches members.
  • Shopping Points Reward can only be collected and used with online purchases. and are only validated at Loventouches.
  • Points are non-refundable and can’t be transferred between members.
  • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
  • Shopping Points will not be refunded for any cancelled order.
  • When buying with Points you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
  • When calculating the number of points earned shipping fees and taxes are excluded.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.

When Problems Occur

For any queries regarding our Reward Point Program, please contact us. Make sure you provide as much information as possible in the e-mail.